Clinical & Administrative Care Coordinator – Outpatient Concierge Internal Medicine

About SHIFT

SHIFT is a new model of primary care. 

SHIFT is a group of passionate and committed experts who believe in a more intelligent, more effective approach to delivering personalized healthcare and helping people build health. Our medical care is the foundation of what we do; we care for members during times of sickness and health. Our nutrition, fitness, and recovery experts work in tandem with our primary care medical team to help members develop the necessary skills to shift thoughts and actions to confront and conquer challenges in our ever-changing lives. We use medicine to address what cannot yet be achieved through lifestyle modification. We use diagnostic tools to measure quantitative progress. We help members focus their efforts on goal setting and habit formation and use our proprietary coaching methodology to guide members toward specific health milestones. We prepare members to make the positive, lasting changes they desire. We are their ally and advocate. We listen to our members and care about their aspirations. We believe the achievement of optimal health and performance is an ongoing, evolving pursuit. We have dedicated our lives to improving the lives of others. We help each member find purpose and realize their full potential to live a happier and more productive life.

SHIFT is wholeheartedly a TEAM environment. There is an entrepreneurial aspect to every role—including this one. Here you will wear different hats and be a part of a harmonious, collaborative culture.
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Position Description

The Clinical & Administrative Care Coordinator will support the medical team with various administrative tasks in an excellence-focused outpatient primary care setting. The Care Coordinator will be responsible for facilitating a continuum of patients’ care utilizing advanced knowledge, experience, and skills to ensure the appropriate utilization of resources. 

We seek a seasoned, personable, and professional team member. Compelling candidates thrive in a fast-paced, collaborative environment, and have superb customer service and organizational skills.
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Primary Responsibilities

• Consistently exhibits behavior and communication skills that demonstrate SHIFT’s commitment to superior customer service, including quality, care, and concern with every member. 
• Fulfills organizational responsibilities efficiently as assigned which may include but not be limited to:
  
  • Clinical Tasks
    
    • Phlebotomy
    • Administering DEXA body-composition scans and VO2 max exercise testing
  • Administrative Responsibilities:
    
    • Medical inventory management
    • Facilitate efficient receipt and distribution of communication via phone, fax, email, internal digital databases, and physical documents
    • Scheduling annual visits and MD Visits
    • Facilitate medical record requests
  • Care Coordination:
    
    • Facilitation of daily member service delivery
    • Scheduling outreaches
    • Administrative facilitation of medical referrals, orders, and outside appointments
• Working as a team member; recognizes problems with patients, staff, or operations and works quickly to resolve the problem. Identifies ways to improve practice operations.
• Uses, protects, and discloses SHIFT patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Maintains effective communication with physicians, SHIFT care team members, clinical vendors, external care providers, hospitals, patients, and when appropriate patients’ families.
• Implements, monitors, and recommends improvements to care management programs and practices within policies and procedures set by the Lead Physician.
• Provides accurate information to patients and families regarding membership benefits, resources, referrals, medications, treatments, and other related issues.
• Performs other duties as required or directed by providers and management.

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Your Qualifications

• Bachelor’s degree from a four-year college
• 2+ years of Phlebotomy experience required
• 3+ years of Administrative, Executive Assistant, or Care Coordination experience preferred
• EPIC electronic medical record experience preferred
• Strong customer service skills
• Ability to perform all work in compliance with all medical laws and regulations
• Naturally organized and reliable, making sure tasks are completed accurately and promptly
• Excellent written and verbal communication skills
• Uses professionalism and diplomacy in interpersonal interactions with members, guests, and staff
• Able to learn, retain, and accurately use information regarding patient care policies and procedures
• Proficient working with all Microsoft Office products and Adobe Acrobat 
• Works well in a team, bringing and encouraging positive energy 
• Able to think critically within SHIFT policies and procedures
• Able to adapt to change
• Diligent, resilient, positive, and articulate
• Able to oversee multiple projects and balance competing priorities 
• A proven track-record of handling sensitive and confidential matters
• A passion for integrated personal health and wellness

Shift Sciences, LLC is committed to employing the best-qualified individuals available for all positions without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

To apply, submit your resume and cover letter to careers@shiftlife.com.