Medical Assistant (MA) – Outpatient Concierge Internal Medicine

ABOUT SHIFT

SHIFT is revolutionizing concierge medicine, seamlessly integrating Medicine 3.0 principles to optimize health, enhance longevity, and redefine the future of primary care. As a premier concierge medicine provider based in Chicago’s River North neighborhood, SHIFT merges gold standard primary care with elite fitness, nutrition, recovery, and mental well-being. Our multidisciplinary team works collaboratively to deliver science-based, high-touch, and deeply personalized healthcare.

POSITION DESCRIPTION

The Medical Assistant (MA) will support the medical team with various administrative tasks in an excellence-focused outpatient primary care setting. The Medical Assistant will be responsible for facilitating a continuum of patients’ care utilizing advanced knowledge, experience, and skills to ensure the appropriate utilization of resources. 

We seek a seasoned, personable, and professional team member. Compelling candidates thrive in a fast-paced, collaborative environment, and have superb customer service and organizational skills.

PRIMARY RESPONSIBILITIES

• Consistently exhibits behavior and communication skills that demonstrate SHIFT’s commitment to superior customer service, including quality, care, and concern with every member. 
• Fulfills organizational responsibilities efficiently, which may include but not be limited to:
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  • Clinical Tasks:
    
    • Phlebotomy
    • Perform vital signs
    • Performing 12-lead EKGs
    • Perform vision/audiology screenings
    • Administer DEXA body-composition scans and VO₂ max testing
  • Administrative Responsibilities:
    
    • Manage medical supplies inventory
    • Facilitate receipt distribution communication via phone, fax, email, internal digital databases, and physical documents
    • Schedule annual physicals and MD visits
    • Facilitate medical records requests
  • Care Coordination:
    
    • Facilitate daily member service delivery
    • Schedule outreaches
    • Facilitate administration of medical referrals, orders, and outside appointments
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• Works as a team member; recognizes problems with patients, staff, or operations and works quickly to resolve the problem. Identifies ways to improve practice operations.
• Uses, protects, and discloses SHIFT patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Maintains effective communication with physicians, SHIFT care team members, clinical vendors, external care providers, hospitals, patients, and, when appropriate, patients’ families.
• Implements, monitors, and recommends improvements to care management programs and practices within policies and procedures set by the Lead Physician.
• Provides accurate information to patients and families regarding membership benefits, resources, referrals, medications, treatments, and other related issues.
• Performs other duties as required or directed by supervisor.

YOUR QUALIFICATIONS

- Current certification in one of the following five eligible certification exams: AAMA, AMT, NCCT, NHA, NRCMA
- American Heart Association-accredited Basic Life Support (BLS/CPR) certification
- 2+ years of Phlebotomy experience required
- 3+ years of Administrative, Executive Assistant, or Care Coordination experience preferred
- EPIC electronic medical record experience preferred
- Strong customer service skills
- Ability to perform all work in compliance with all medical laws and regulations
- Naturally organized and reliable, making sure tasks are completed accurately and promptly
- Excellent written and verbal communication skills
- Uses professionalism and diplomacy in interpersonal interactions with members, guests, and staff
- Able to learn, retain, and accurately use information regarding patient care policies and procedures
- Proficient working with all Microsoft Office products and Adobe Acrobat
- Works well in a team environment, bringing and encouraging positive energy
- Able to think critically within SHIFT policies and procedures
- Able to adapt to change
- Diligent, resilient, positive, and articulate
- Able to oversee multiple projects and balance competing priorities
- A proven track-record of handling sensitive and confidential matters
- A passion for integrated personal health and wellness
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Shift Sciences, LLC is committed to employing the best-qualified individuals available for all positions without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

To apply, submit your cover letter and resume to careers@shiftlife.com.