Member Services & Sales Associate

SHIFT is revolutionizing concierge medicine, seamlessly integrating Medicine 3.0 principles to optimize health, enhance longevity, and redefine the future of primary care. As a premier concierge medicine provider based in Chicago’s River North neighborhood, SHIFT merges gold standard primary care with elite fitness, nutrition, recovery, and mental well-being. Our multidisciplinary team works collaboratively to deliver science-based, high-touch, and deeply personalized healthcare.

At SHIFT, we aren’t just treating illness—we’re building health. We’re looking for a dedicated Member Services & Sales Associate to join our growing team and further elevate the care we provide.

Role Overview

As a Member of our Sales and Operations team, you will play a key role in supporting Member Services, Facility Management, and Sales-related workflows. This position places strong emphasis on delivering exceptional customer service and ensuring a seamless, high-quality experience for our Members. Key responsibilities include facilitating the end-to-end sales process, resolving issues with professionalism and efficiency, and responding promptly to Member inquiries. 

This is a full-time, on-site position (M-F) based in Chicago’s River North neighborhood.

Core Functions

• This is a fast-paced and dynamic role that requires the ability to multi-task and handle competing priorities 
• Serve as the primary contact for all Membership-related inquiries, providing support via phone and email
• Help to maintain a clean, modern, functioning, efficient, and inviting facility for Members, guests, and employees
• Address routine and ad hoc facility upkeep issues, leveraging vendors and building maintenance when needed
• Provide support with implementation of operational improvements and sales activities
• Manage various functions related to Membership transactions and service delivery
• Share materials, answer questions, and conduct tours for prospects, as needed
• Deliver outbound communication to Members on a scheduled and ad hoc basis free of grammatical and formatting errors
• Provide tactical support for marketing and communication efforts
• Manage a broad range of core administrative duties in support of operations
• Be challenged to acquire new competencies and accept new challenges

Education/Experience

• A bachelor’s degree 
• 2-3 years of experience in a dynamic, demanding environment

Knowledge/Skills/Abilities

• Dynamic, enthusiastic, confident, and a positive, proactive approach to work
• Strong organizational skills with an ability to multitask in a dynamic environment without being overwhelmed
• Prior experience with a CRM
• Advanced knowledge of Outlook, MS Office Suite, and Adobe Acrobat
• Excellent written and verbal communication skills 
• Experience and comfort with learning new online systems/software
• Mature, patient, and great with people
• A proven track-record of handling sensitive and confidential matters
• A practical-minded, common-sense thinker
• Remain flexible and adaptable as your role and the company evolve
• Ability to understand and commit to following processes and protocols
• Tactical willingness to roll up your sleeves to collaborate to get things done—your job is the job that needs to be done
• A passion for integrated personal health and wellness
• A desire to learn and grow professionally

Physical Requirements

• Ability to stand and walk for extended periods

• Capable of lifting and carrying items weighing up to 40 pounds

• Must have physical stamina and mobility

Want to learn more?  Send cover letters and résumés by email to careers@shiftlife.com with the subject line MEMBER SERVICES 

Shift Sciences, LLC is committed to employing the best qualified individuals available for all positions without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.